Terms & Conditions

What Personal Details Does Organics2you collect?

When purchasing your food online with Organics2you we will need to collect the following information:

  1. Contact Details and  (such as name, contact numbers, password/login e-mail address, delivery address), credit card details and expiry date.
  2. Billing information
  3. Substitution and mixed preferences
  4. Miscellaneous information such as how you heard about us and whether your purchase is for personal use or is intended as a gift for someone else.

Account Details

You must ensure your account details are kept up to date. Any changes to your details must be updated through our site or contact us to update personal details. Any error in delivery or through transactions occurring due to incorrect details supplied will not be our responsibility.

Security Measures in Place For Your Protection

All transmission of your personal information is protected using SSL encrypted transmission between your Web browser and our Web server as well as between our Server and the Secure Banking Portal used to process your payment. You will know when transmitted data is safe by a security notice when you enter a secure page, and by the presence of an icon on your browser. The pages where you submit your account information are all covered by our strong security measures. Secure web pages can be identified by the URL. A standard page will begin with 'http://' where as a secure web page will begin with 'https://'.

Again, we stress that this information is transmitted from your Web Browser to our Web server in a secure encrypted format to ensure that your privacy is protected. If the information under section 1 is not provided at time of ordering then we may be unable to process your order in time for your scheduled delivery day. Credit card details are kept for a period of 6 months after the last transaction whereas personal information is kept indefinitely.

Communication Procedures

When you place your order with us you agree to receive our weekly email newsletter. From time to time we will also send extra emails regarding availability and special offers. If you do not with to receive these emails you will have to specifically request that your email address be taken off this email list. We do not however recommend this as this newsletter is an important measure for our communication with you, providing information about delivery day changes and modifications to the billing or delivery system. By unsubscribing you forgoe any claim for loss caused by your not knowing of any changes alerted in these emails. By ordering with us you also agree to being contacted by any of the methods available through the contact details provided by you.

As an important measure to provide the best possible customer service we keep a log of all our correspondence with you. If you send us emails, faxes, SMS messages or call us we will keep them as record of our communication. None of your personal details nor the records of your communications with us will be passed onto a third party for the purposes of marketing or sales related purposes.

Pricing

We will make every effort to ensure that the prices and availability shown on this website are current, however due to seasonal and market variations, prices and availability will occasionally change. However, the price listed on the website is the price that you will be charged at the time of ordering. If an item becomes out of stock prior to delivery we will contact you by email or phone to let you know and will recommend an alternative where available.

Order Changes & Cancellations

Should you wish to change or cancel an order please contact us immediately and we will try to rectify or cancel the order as soon as possible. If an order is to be cancelled before the order has been dispatched, a full refund will be issued minus transaction fees, which are irreversible from the time payment was made.

Billing Procedures

All payments are processed post-packing to ensure accuracy of billing. This means that your billed amount may vary from the amount ordered. You will be sent an email with a pdf attached which clearly sets out the items you ordered and the amounts that were shipped. This document also tracks your previous payments and sales as well as any information about mixed box preferences and regular orders.

Product Information

Product information, dietary information, photos & pack sizes are all for illustrative purposes and general advice. From time to time packaging, dietary classifications and ingredients vary and we may not always be as up to date as we would like to be, so please always check the details on the packaging before using. This is especially important if there is a possibility of an allergic reaction.

Returns, Complaints or Errors

If you have any issues or concerns with a product you have purchased from Organics2you, please let us know as soon as possible. You can contact us via email admin@organics2you.com.au or call us directly on 0404087471. Our staff will assist you in returning, exchanging or replacing the products in question as required.  Please note that we typically require notice within the first 48 hours of the products arriving. If not returned or informed within three days, returns may not be accepted. It is the responsibility of the customer to ensure that the goods are suitable for their intended use. We reserve the right not to accept back goods which have been purchased in error.  If your order is incorrect in any way please also let us know as soon as possible and we will arrange a credit, to send you any missing items or arrange for return of items. Please ensure all returned items are unopened and packed securely.  In the event of a situation requiring a product recall we will contact every customer who has purchased a product from that lot immediately and arrange for return of the product in question. We will also post information for all customers in our news section.

Changes to Terms and Conditions

We may change our terms and conditions at any time and these will come into effect immediately after posting onto website. You agree to be bound by these changes in terms and conditions and recommend you check them regularly to stay informed.